FAQ's

What are your hours?

9:00am - 4:00pm (5:00pm during peak season, see Home page to verify)

How do you get to the zoo?

Located at 5048 264th Street in Aldergrove BC.
If taking Highway 1, take Exit #73. We are 1.4km south on the left side.
If taking Fraser Highway, we are 3.7km north on 264th Street (Aldergrove-Bellingham Highway 13) on the right side.

Do you have a family rate?

Unfortunately, we do not offer a daily admissions family rate. However, we do have a family membership pass that comes with 2 adults and 3 children.

Do you have to pay for parking?

Yes. Parking is 8$ for the day. You may either pay at the parking meters located next to our admissions, or at the admissions counter. Please display your parking pass in the dash of your vehicle.

What are your train times?

Train times can vary based on weather, maintenance, and demand. Please check in with any admissions staff member and they would be happy to assist in selecting a train time.

Can I reserve tickets to the train?

Tickets may only be purchased on property on the day of your ride. Spaces are limited, so we recommend purchasing them at the beginning of your visit to ensure you will be able to ride.

How long does it take to walk around the zoo?

It depends. Most people take between 1.5 – 3 hours. ( 1.5 hours is usually a good minimum if you have never been to the zoo before.)

Can we bring our bikes, scooters, ect. Into the zoo?

The Greater Vancouver Zoo is home to over 140 species on 120 acres with 3km of wheelchair-accessible paved pathways! We encourage you to bring your own (non-motorized):

  • Bicycles
  • Scooters
  • Rollerblades
  • Skateboards
  • Wagons

For the safety of our animals, motorized recreational equipment (e.g. hoverboards, scooters, powered ride-on toys, etc.) are NOT allowed.

**Electric mobility aids are allowed at a maximum speed of 7km/h.

Can we bring our pets to the zoo? What about service dogs?

For the safety of our animals and yours, we kindly ask you to leave your furry friends at home.

The Greater Vancouver Zoo recognizes the importance of service dogs to some members of the public. Only dogs certified by one of the accredited schools recognized by B.C.’s Guide Dog and Service Dog Act will be permitted entry onto zoo grounds. Therapy and emotional support animals, including dogs, will not be permitted entry, as they are not eligible for certification under the GDSDA.

If you wish to come to the zoo with a service dog, you must call ahead at minimum 24 hours in advance. This is especially true for international visitors as we will need time to verify your dog's certification.

Handlers must present upon arrival proof of vaccination (including rabies) and service dog certification. They are also required to check in and check out at Guest Services so Animal Care staff can be informed of the presence of a service dog on zoo grounds.

Due to the sensitive nature of some of our animals, a portion of the zoo will not be accessible to service dogs. A map outlining these areas and a list of rules will be provided to handlers upon arrival at the zoo. Please note that service dogs are permitted on the train and this is a great way to see the rest of the zoo.

Please see our full Service Dog Policy for more information.

Can we bring our own food into the zoo?

Yes. You are more than welcome to bring in food for you and your family. However, we ask that you are mindful not to feed any of our animals, including the free-range birds roaming the concession. Our animals are on a closely monitored diet to ensure a high standard of health and well-being.

Do you have gift certificates?

We offer both gift cards and gift certificates. Gift certificates may be purchased through our website. Gift cards may be purchased inside Grizzly Gifts.

  POLICIES

We kindly request that you follow these easy to follow safety guidelines to make everyone's visit more enjoyable:

  • Please treat all of our animals and plants with respect. Do not yell, run after, pull feathers or throw anything at the animals. Loud behavior can be stressful to animals, so please be courteous towards them and their surroundings.
  • Respect all barriers for the safety of both the animals and guests at the Zoo.
  • We are a smoke-free & vape-free environment. Guests who wish to smoke are welcome to have their hand stamped for same-day re-entry when leaving our grounds to smoke in the parking area.
  • Children under the age of 16 must be accompanied by an adult to visit the zoo.

We do not allow any feeding of our animals. The diets of all our animals are closely monitored to ensure their optimal health and well being. Picking flowers or other greenery to feed to our animals can be dangerous as some local plants can be toxic.

The best way for the keepers to know if an animal is sick is whether or not it is eating. If visitors feed them, we cannot properly monitor their health, which may also lead to obesity or disease. The animals must not be touched for safety reasons (bites, scratches and disease transfers) and to reduce stress on the animals.

For environmental reasons and to avoid accidental animal ingestion, we do not allow balloons and plastic or aluminum confetti on zoo premises. We also discourage the use of straws whenever possible.

Zoo animals cannot be touched without permission from a zookeeper. This is to ensure everyone's safety and to reduce stress on the animals.

Service Dogs - Please see FAQs for service dog information.

Access 2 Entertainment
The Access 2 card is for people of all ages and types of permanent disabilities who require the assistance of a support person at hundreds of participating entertainment, cultural and recreational venues across Canada.

With the presentation of an Access Card a caretaker will be permitted entry to the Zoo at no charge. To receive free entry for a caretaker a Access card must be presented, with no exceptions.

Photography/filming
You may be filmed, video-taped or photographed during your visit with us. Entrance on the Greater Vancouver Zoo premises serves as permission for the Greater Vancouver Zoo and guests to use your image.

The commercial use of photographic, video, and film images of the Greater Vancouver Zoo and its animals is strictly prohibited without the written consent of the Zoo. Please contact

marketing(_AT_)gvzoo.com
for further information.


Grizzly Gifts & ONLINE STORE

Shipping

The Grizzly Giftshop is happy to offer Canada Post trackable shipping within Canada. Shipping costs will be calculated per item at checkout.

Please note: We are currently not shipping outside of Canada.

All online orders are shipped through Canada Post. Once your order has been shipped, you will receive a shipping notification email. All orders are fulfilled and shipped within 48 hours of your order confirmation email. Please note orders that are placed Friday afternoon, Saturday and Sunday will not be processed till Monday.

Typical shipping times are 7-14 business days, depending on the final shipping destination.

Returns and Exchanges

In-store:

For regular-priced items, you have 14 days from receipt for refund or exchange. All discounted items purchased are final sale.

*All returns and exchanges must be completed at the Grizzly Gift shop with the original payment.

Online

For regular-priced items, you have 30 days from the shipping email for a refund or exchange. All discounted items purchased are final sale.

*All returns and exchange shipping costs are at the customer’s expense.

Please note that all products for refund or exchange must be in original condition and unused, unless received damaged or defective. Shipping charges are not refundable.