FAQ's
What are your regular hours?
We are OPEN 7 days a week, from 9:00 AM - 6:00 PM (Last entry is at 5:00 PM).
See Home page to verify
Do you have to pay for parking?
Yes, parking is $8 for the day. You may either pay by scanning the QR codes prominently featured throughout the lot or directly at the admissions counter. Please ensure you’ve registered your vehicle before entering the facility to avoid incurring additional penalties. If you have any questions, please ask a staff member for assistance.
How do you get to the Zoo?
Located at 5048 264th Street in Aldergrove BC.
If taking Highway 1, take Exit #73. We are 1.4km south on the left side.
If taking Fraser Highway, we are 3.7km north on 264th Street (Aldergrove-Bellingham Highway 13) on the right side.
Do you have a family rate?
We do not offer a daily admissions family rate, however, we do have a family membership pass that comes with 2 adults and 3 children.
How long does it take to walk around the Zoo?
It depends! Most people take between 1.5 – 3 hours. (1.5 hours is usually a good minimum if you have never been to the Zoo before.)
Do you have alternatives to walking?
The Safari Express Train is a staple way to travel around the Zoo, but Safari Cycles (multi-person bicycles), Critter Cruisers, and wheelchairs are available for rent at Guest Services.
What are your train times?
Train times can vary based on weather, maintenance, and demand. We can run the train every 30 minutes at our peak.
Please check in with any admissions staff member or at the train station to find out how often the train is operating.
Can I reserve tickets to the train?
Train tickets can’t be reserved for a specific time. Train seats are given on a first-come first-served basis.
Do I have to buy admission tickets for a specific day?
Online admission tickets are valid for one year until used and can be used on any date the Zoo is open to the public.
Admission tickets bought on property are valid for the day they are purchased on.
Do I need to buy tickets for children under three?
Children under three are free for admission and the train (must be accompanied by an adult).
Can I feed or pet the peacocks?
Please do not feed or pet the peacocks. We are aware that their begging game is top notch, but they are on specialized diets and do not need the extra carbs or sugar. Our peacocks also prefer their personal space and are not interested in joining your game of tag.
Is re-entry allowed?
Re-entry is allowed within the date of your visit. Guests who wish to re-enter can have their hand stamped at Grizzly Gifts or Guest Services before leaving.
Can we bring our bikes, scooters, etc. Into the Zoo?
The Greater Vancouver Zoo is home to over 67 species on 120 acres with 3km of wheelchair-accessible paved pathways! We encourage you to bring your own (non-motorized):
- Bicycles
- Scooters
- Rollerblades
- Skateboards
- Wagons
For the safety of our animals, motorized recreational equipment (e.g. hoverboards, scooters, powered ride-on toys, etc.) are NOT allowed.
**Motorized wheelchairs are allowed. Electric mobility aids are allowed at a maximum speed of 7km/h.
Can we bring our pets to the Zoo? What about service dogs?
For the safety of our animals and yours, we kindly ask you to leave your furry friends at home.
The Greater Vancouver Zoo recognizes the importance of service dogs to some members of the public. Only dogs certified by one of the accredited schools recognized by B.C.’s Guide Dog and Service Dog Act will be permitted entry onto Zoo grounds. Therapy and emotional support animals, including dogs, will not be permitted entry, as they are not eligible for certification under the GDSDA.
If you wish to come to the Zoo with a service dog, you must call ahead at minimum 24 hours in advance. This is especially true for international visitors as we will need time to verify your dog's certification.
Handlers must present upon arrival proof of vaccination (including rabies) and service dog certification. They are also required to check in and check out at Guest Services so Animal Care staff can be informed of the presence of a service dog on Zoo grounds.
Due to the sensitive nature of some of our animals, a portion of the Zoo will not be accessible to service dogs. A map outlining these areas and a list of rules will be provided to handlers upon arrival at the Zoo. Please note that service dogs are permitted on the train and this is a great way to see the rest of the Zoo.
Please see our full Service Dog Policy for more information.
Do you have gift cards?
We offer both Gift cards and E-Gift cards. Gift cards may be purchased on property. E-Gift cards may be purchased through the online ticket store.
