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ACCESSIBILITY

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BRING YOUR OWN

The Greater Vancouver Zoo is home to over 140 species on 120 acres with 3km of wheelchair accessible paved pathways! We encourage you to bring your own:

  • Bicycles
  • Scooters
  • Roller blades
  • Skateboards
  • Wagons

For the safety of our animals, motorized recreational equipment (eg. hoverboards, scooters, powered ride-on toys etc) are NOT allowed.
**Motorized wheelchairs are allowed.

Quadracycle Rentals-Gift Shop

You can tour around the entire zoo under your own steam by renting a  2-seater Quadra-Cycle for $18.00 per hour. All cycles include two  additional baby seats for your little ones!

Rental of these  bikes are available at the Gift Shop located beside the Concession from 9am - 6 pm during peak season. (Availability is subject to change at the  discretion of the Greater Vancouver Zoo.) Due to the weather and for  your safety, Quadra-cycles will not be available from November to February, and during rainy days.

*Must be 19 years of age to rent.

Service animals

Certified Service Animal Policy

The Greater Vancouver Zoo is committed to complying with the British Columbia Guide and Service Dog Act and the Canada’s Accredited Zoos and Aquariums standards to ensure that all individuals have an equal opportunity to visit our facility. Although outside animals are generally not permitted on our premises, an exception is available for certified service animals who meet our policy requirements. A service animal is any animal certified and trained to assist an individual with a disability. To be permitted on site, the service animal must be assigned to an individual with a disability visiting the Greater Vancouver Zoo. 

To confirm whether a service animal is certified, please click on the following link: http://www2.gov.bc.ca/gov/content/justice/human-rights/guide-and-service-dog 

Service animals visiting our facility must have current vaccinations against rabies, canine distemper, leptospirosis, parvovirus, canine adenoviruses (CAV-2), and should be free from internal and external parasites. Valid government issued guide dog/service animal certification and vaccination papers must be provided. Service animals are limited to certain areas due to the sensitivity of the zoo’s animal collection, and will be accompanied by a qualified Greater Vancouver Zoo host while on site. Wherever possible, guests with service animals are asked to register their visit in advance by contacting edu@gvzoo.com or 604-856-6825 ext.26. The Greater Vancouver Zoo reserves the right to limit access to animals who do not comply with behavioural standards.

Frequently Asked Questions:
Why are outside animals, except for service animals, not permitted on Greater Vancouver Zoo property?
The Greater Vancouver Zoo has a strong responsibility to the collection of animals under its care, and must do everything it can to protect those animals. The accredited zoo community has adopted policies surrounding the admission of all animals onto their premises. These policies are designed to ensure the safety for all visitors and the animals in their collection.

Why does a Zoo Host accompany service animals on site?
The Zoo host’s primary responsibility will be to monitor the behaviour and reaction of the animals in our collection and communicate with applicable zoo staff if there are any concerns. For example, free roaming animals, like peafowl, can react unpredictably to a service animal. The goal of providing service animals with a zoo host is to ensure the safety of the animal collection and to provide the guests accompanying the service animal with a safe and enjoyable experience.

Are service animals permitted in all areas of the zoo?
The Zoo must restrict access to service animals in certain areas of the grounds and exhibits. Some of the reasons why service animals would not be permitted in certain areas may include but is not limited to areas with newborn animals, areas with sensitive species, areas where animals are sensitive during breeding seasons, interactive animal areas (Family Farmyard),and any other area that may be designated by staff. Due to the seasonal variations, a Zoo map outlining the restricted areas will be provided upon arrival.

Whom is responsible for cleaning up after the service dog?
The service animal owner is responsible for all actions of the service animal including clean-up of all fecal material from the animal while on zoo grounds. In addition, the owner may be held liable for any damage, injury or death caused by the service animal to the grounds, him/herself, the animal or plant collection, employees or visitors.

Is there a risk of disease transfer?
Service animals may be exposed to zoonotic diseases, which are any infectious diseases that may be transmitted from animals to humans or from animals to animals. Examples include viruses and parasites. The Zoo has preventative measures in place to safeguard against zoonotic disease transmission however, the owner of the service animal must understand these risks.



CONTACT

Phone: 604.856.6825
Fax: 604.857.9008
Email: info@gvzoo.com

Address:
5048 - 264th Street
Aldergrove, BC V4W 1N7

HOURS

Winter Hours
(October 1 - March 31)
9:00am - 4:00pm

Summer Hours
(April 1 - September 30)
9:00am - 7:00pm